Small to Medium Enterprises

Small to Medium Enterprises constitute our main customer base. They are customers having 5 to 30 employees wishing to utilise their voice and data networks to their maximum. The usual requirement is to slim down the number of lines but maximize the use of telephone services. All overheads should be look at closely and we feel telephony should not escape. With over 50% of most companies telephone bills being spent on calls to mobile phones it is important that this is done as efficiently as possible. This could means the use of “Premicell” type mobile to mobile technology or finding a call routing agency that offers something to the customer and not just to suit the sales person.

With the advances of Voice over IP or VOIP (telephone calls made FOC using the internet) you can now have call centers with staff based in home offices anywhere in the world. This simply needs a central system with VOIP network connectivity and home users with broadband internet connections. People really can work from home logging in and out as they wish, completely transparently to the caller.

With a simple analogue to ISDN line conversion it is possible to take advantage of caller ID information. When calling into a sales centre it is now easy to “pop” the caller’s database record onto a PC screen, adding a real personal touch to call answering. Their details would be presented to the sales agent including recent sales data and outstanding quotes.